Patient FAQs

Donor FAQs

What kind of services does HealthReach provide? Is my contribution tax-deductable?
What services does HealthReach NOT provide? How do I contribute?
Is there any charge for these services? Will I get a receipt for my contribution?
Who can be seen at HealthReach? What about non-monetary contributions?
When can I be seen?
What if my problem is beyond HealthReach’s ability to treat?
Can I get my prescription filled at HealthReach?

For Patients

What kind of services does HealthReach provide?

HealthReach provides primary care and some specialty care. We also operate a pharmacy for our patients. In addition, we offer chiropractic care and lab services.

We provide acute care as well as care for chronic diseases, such as high blood pressure, diabetes, and asthma.

If one of our medical professionals writes a prescription for you as a result of your visit here, and it is for a drug we carry in our Pharmacy, we will fill the prescription at no cost to you. We do NOT prescribe controlled substances such as narcotic medications.

What services does HealthReach NOT provide?

Services we do NOT provide include emergency care, prenatal care, and family planning. If we cannot provide needed services such as specialty care or MRI, we may be able to refer you to another facility for care; however, there may be a cost.

Is there any charge for these services?

HealthReach is a free clinic. A small donation of $5.00 is requested at each appointment to assist in defraying operating expenses. This donation is optional, not required. Any additional donations are always welcome. There is no fee for prescriptions filled in the HealthReach Pharmacy.

You may or may not be charged for services from other places, even as a result of a referral from HealthReach. It is the patient’s responsibility to confirm possible charges from these referrals before receiving treatment.

Who can be seen at HealthReach?

To be seen at HealthReach, you cannot have any healthcare insurance. You must be between 18 and 65 years old, a resident of Iredell County, and the combined income of everyone in your household must be less than 250% of the Federal Poverty Level. One visit may be granted before the completion of the certification process. Patients wishing to register must provide proof of address in Iredell County (preferably in the form of a utility bill), a photo ID (such as a driver’s license), and documents showing proof of income for everyone in the household. Proof of income includes three consecutive pay stubs, the previous year’s federal tax form (if filed), and any additional income such as child support, social security or disability payments, alimony, or food stamp awards. See the Eligibility section of this website for further detail. If you have any additional questions, please contact Freda Sanders, Patient Services Coordinator, at 704-663-1992 extension 2 or email her at

When can I be seen?

All visits are by appointment only. Patients must pre-register to set up an appointment. Every effort will be made to schedule your appointment as quickly as possible. Please go to an emergency department if you have a critical medical problem.

Prescriptions will not be filled at the HealthReach Pharmacy until after becoming a registered patient.

What if my problem is beyond HealthReach’s ability to treat?

Depending on the nature of the problem, we may be able to refer your case to another clinic or a specialist for free or at a reduced rate.

Can I get my prescription filled at HealthReach?

If your prescription is written at HealthReach, we will fill it for you here. If it is a medication we do not carry, we will help you apply for free medication through NC MedAssist or Prescription Assistance Programs. Under no circumstances will we keep controlled substances onsite or prescribe them.

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For Donors

Is my contribution tax-deductible?

HealthReach is a 501(c)3 nonprofit corporation. All contributions are tax-deductible.

How do I contribute?

Contributions are gratefully accepted via the mail at PO Box 1265, Mooresville, NC, 28115. If desired, you may also contribute online using PayPal. Please view the How to Donate section.

Will I get a receipt for my contribution?

Tax receipts for contributions are mailed for each donation received. If you donate online, a receipt is automatically created and sent to the email address given. Please request a tax receipt should you make a donation in person.

What about non-monetary contributions?

Please call us at 704-663-1992 to discuss non-monetary contributions. In general, HealthReach does not take non-monetary contributions unless the goods/services to be contributed are directly related to our mission. (Examples: we can usually accept medical and office supplies but we cannot take used cars). The exception to this is that when we are having a special event, such as our annual gala, we do accept some items to be auctioned off on our behalf. Again, please call first to see if your intended donation is allowed by our policies.

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